Privacy Policy

We collect the following categories of data:

• Account data — your name, email, phone number, role (landlord or property manager), and company details.
• Property & listing data — building and unit information, prices, photos, and videos you provide.
• Payment notification data — read-only payment details (payer name, phone, amount, reference) used to reconcile rent. Swyft does not hold or move funds.
• Usage & device data — log data, device and browser information, and how you interact with the Service.

We use personal data to:

• Create and manage your account and provide the Service;
• Match payments to tenants, generate receipts, and track arrears;
• Connect verified renters with relevant listings;
• Send service-related notifications and respond to your requests;
• Improve, secure, and troubleshoot the Service;
• Comply with legal and regulatory obligations.

We process your data on the basis of your consent, the performance of our contract with you, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

We do not sell your personal data. We may share it with:

• Service providers who help us operate the Service (e.g. hosting, communications, and payment-notification infrastructure), under appropriate confidentiality obligations;
• Banks and mobile money providers, only as needed to read the payment notifications you authorise;
• Authorities or other parties where required by law or to protect our rights and the safety of users.

We retain personal data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

The Service is not directed to children under 18, and we do not knowingly collect personal data from them.

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you. The “Last updated” date above reflects the latest version.

For privacy questions or requests, email us at support@swyft.africa.